netcool
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net cool helps companies identify where they have faults and problems in their IT infrastructure so lets take the example of a telephone company that runs voice and data over copper if your customer phones and says Im having a problem with my ADSL without software
like net cool youd have to now start phoning up is at the phone line is that the power is it the data where is the problem but net cool is able to bring all the faults and events and everything thats happening into one screen
so you get an easy overview of whats going on this means you can easily identify and start resolving the problem you also dont have to send up the phone guide if its a power problem you can also be proactive and know about the problem
before the customer calls and lug it to a trouble ticketing system which will dispatch someone so net cool includes a dashboard which helps you envisage whats going on in your environment as well as a method of reporting on the history of your environment the
includes analytics of the historical events this means you can determine which events happen regularly or seasonally so that you can either ignore them because its the payroll server that runs at the end of every month or you can fix them by determining the cause you
tags:
Netcool, IBM ITSM, Envisage, NOI
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