In recent years, from small business households to large business enterprises, they are gradually turning to selling their products on social networking sites or e-commerce platforms. This type of business is known as an online business.
Anyone who is planning to start an online business or has been in business for a while knows about Business online courses. These are courses that teach basic to advanced knowledge of online businesses so that you have a good foundation before you start.
The skills you need when you want to start an online business
Before you start setting up an account on a social networking site or on an e-commerce platform to do business, do you know for sure that the knowledge and skills you have at hand are enough for your business? Can your business be successful or not?
Then let’s find out what those skills are!
Sales channel management skills
This is the first and also one of the most important skills when you want to create an online sales channel for yourself.
To be able to ensure that your website can run well, stably and without errors, you need to regularly observe the overall operation of the sales channel so that you can promptly handle any errors that occur with the right tools. appropriate policies.
You should also focus on analyzing the statistics of your online sales channel to capture the traffic, the time frame with the highest customer traffic, which customers are potential customers and often. Buy regularly to be able to find effective ways to take care of customers.
Keeping a close eye on the numbers will help you quickly understand the sales situation to promptly adjust the inappropriate things, and solve customer questions and complaints.
Skills in using support tools
Each social networking site or e-commerce site that you create an account with will have unique functions and different uses. They will help you create live streams or create sales to help you promote your products more widely.
This is extremely important for those who do online business, especially for those who have just started to be able to reach new and potential customers. This requires you to learn and tinker with yourself to be able to familiarize yourself with all the functions of the channel you are doing business with.
Customer care and complaint handling skills
The first is about customer care skills. When replying to messages and answering customer inquiries, it is important that you respond to messages in a timely manner.
The situation should not happen when customers have waited too long and switched to refer to another party to reply, then the rate of customers closing orders from other parties is very high.
When answering, it is necessary to answer the focus of the question asked, use standard words and do not answer too long, rambling will make the customer feel bored and then leave.
As for complaints. You must determine that no matter how good and reputable your product is, it is impossible to avoid bad comments or bad feedback from customers. These things will affect your business more or less.
However, if you know how to behave well, you will be able to reduce the bad effects and sometimes even regain sympathy in the eyes of that customer. In my opinion, first you should still apologize to the customer for the inconvenience that the customer has encountered.
Then, depending on the reason for the complaint, you can consider whether to compensate for a part of the goods or send the customer another product.
You can also state the reason for the incident so that guests can understand and sympathize with the mistake. No matter how you choose to handle it, let the customer’s interests come first, but do not forget the value of your product.
Product advertising writing skills
This is also an important and indispensable skill if you want your product to reach customers. If your product is no longer strange, the article should clearly state the uses and distinctive features of the product you are selling. How to make customers feel that they have to buy here and not elsewhere.
And if the product you sell is new and not many parties provide it, you should let the buyer understand it clearly such as its use, ingredients, size, … so they can easily choose.
Business online course – A good solution for you to learn how to do business online during the Covid-19 season
What is a Business online course?
In order to learn skills and in-depth knowledge about online business, many people have decided to learn by themselves through articles, documents on the internet or through books written for those who want to do business online.
However, this will take you a lot of time to find documents and filter the content, moreover, it also requires you to have a lot of self-study or distillation skills. And there is a lot of knowledge that is not necessarily in books that require you to spend many years in real combat to draw for yourself.
Then there is a more optimal solution that many people have come up with is to register for business online courses.
Business online courses are online courses where, when you have registered and attended a course with a certain amount of money, you will be conveyed by people with experience and knowledge in this field. The teachers who teach business online courses can be those who have had real combat experience and have achieved certain successes.
Where to register for a Business online course?
Then there is one more problem. Currently, the market is full of people who take advantage of trust to open fraudulent courses or raise the cost of learning very high.
If you are unfortunate enough to enroll in those business online courses, it is likely that you will have to spend a large amount of money, but the knowledge you receive is not worth the money you spend.
Then how to solve this problem? Please visit the website top1course.net to be able to freely choose for yourself the business online courses you like with the quality video, audio and content that have been screened to help you have a worthy experience.